Service Agreement

Terms &
Conditions

Essential guidelines, payment terms, and workmanship guarantees for our electrical services.

Updated: August 2026
Upfront Quotes

Clear, upfront pricing before any work commences—no hidden call-out fees or unexpected costs.

Lifetime Workmanship

All labor performed by licensed electricians is backed by our lifetime workmanship guarantee.

Fully Insured

Comprehensive public liability insurance and safety compliance on every site visit.

01.

Service Bookings & Estimates

All jobs, whether emergency dispatches or scheduled projects, are performed subject to client confirmation of scope and estimated costs:

On-Site Inspections Quotes are issued following visual diagnostic or site evaluation. Adjustments are communicated before proceeding.
Emergency Call-Outs After-hours dispatches incur agreed emergency rates, which will be disclosed prior to technician arrival.
02.

Payment Terms & Billing

We accept major credit cards, EFTPOS, and direct bank transfers to ensure smooth transaction handling:

  • Residential Services: Payment is due immediately upon completion of work unless prior account terms exist.
  • Commercial Accounts: Invoices are subject to agreed 7-day or 14-day trade payment windows.
  • Materials & Parts: Custom hardware or high-value switchboard components may require a deposit prior to ordering.
03.

Warranties & Guarantees

We take pride in our workmanship. All labor carried out by our licensed electricians is backed by a lifetime workmanship warranty. Supplied parts and electrical fittings are covered by their respective manufacturer warranties. Warranty does not cover standard wear-and-tear, client tamper, or pre-existing structural defects.

04.

Site Access & Safety Compliance

Clients must provide safe and unhindered access to work areas, switchboards, and electrical supply points.

Our technicians reserve the right to pause work if unsafe site conditions, hazardous materials (e.g., uncontained asbestos), or illegal electrical installations are encountered until safety standards are restored.

Questions about our service terms?

Our team is available to clarify any pricing, warranty, or scheduling details.